Privacy Policy

This Privacy Policy explains how Lowcountry Tables & Chairs (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit https://www.lowcountrytc.com, submit a rental request, communicate with us, or leave a review. We operate a local table and chair rental business serving the Greater Charleston, South Carolina area.

1. Information we collect

We collect information you provide and limited technical information needed to run the website and fulfill rentals.

Information you provide

• Name and email address
• Event date, delivery or pickup preference, and setup preferences
• Event address and ZIP code (selected through our address lookup)
• Requested items and quantities (chairs, tables, and related options)
• Notes or other details you choose to include in a request
• Review content and ratings if you submit feedback after a rental
• Any information you send us by email or other direct communication

Information collected automatically

• Basic usage and performance data through Vercel Analytics and Speed Insights (for example, page views and interaction events such as starting the estimator or submitting a request)
• Standard server and hosting logs needed to operate and secure the site
• Address suggestions and place details when you use Google Places autocomplete to select an event location

We do not require you to create a customer account to request a rental. We do not collect payment card numbers through this website. Payment for accepted rentals is arranged separately (for example by cash, check, or invoice).

2. How we use your information

We use personal information to:

• Respond to rental requests and check inventory availability
• Prepare quotes and coordinate accepted bookings, delivery, pickup, and setup
• Send transactional emails (request summaries, confirmations, updates, receipts, and review invitations)
• Keep business records for operations, customer service, and legal or tax purposes
• Improve the website, measure performance, and understand how visitors use key features
• Protect against misuse, spam, fraud, or technical issues

We do not sell your personal information. We do not use your rental details to run promotional email marketing campaigns. If that ever changes, we will update this policy and, where required, obtain appropriate consent.

3. How we share information

We share information only as needed to operate the business and provide the service, including with:

• Service providers who process data on our behalf, such as email delivery (Resend), website hosting and analytics (Vercel), database hosting, and Google (for address autocomplete)
• Professional advisors or authorities when reasonably necessary for legal, accounting, or compliance reasons
• A buyer or successor if we transfer business assets, subject to continued privacy protections where applicable

We do not share your information with third parties for their own advertising. Public reviews you submit may be displayed on our website with your first name or the name you provide.

4. Cookies and similar technologies

Our site uses limited analytics and performance tools that may rely on cookies or similar technologies to understand site usage. These tools help us see what works (for example, whether visitors complete a rental request) and improve reliability. You can control cookies through your browser settings; disabling some technologies may affect analytics but should not prevent you from submitting a rental request.

5. Data retention

We keep rental request records, related communications, and review data for as long as needed to fulfill the rental, provide customer service, maintain business records, resolve disputes, and meet legal or tax obligations. Analytics data is retained according to our providers’ settings and our operational needs. You may ask us to delete or update information we hold about you, subject to records we must keep.

6. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please use a secure email account when corresponding with us and contact us promptly if you believe your information has been compromised in connection with our services.

7. Children’s privacy

Our services are intended for adults arranging events and rentals. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.

8. Your choices and rights

Depending on applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete information that is no longer needed for a legitimate business or legal purpose
• Opt out of non-essential communications (transactional rental emails are necessary to fulfill requests)

To make a request, email us at hello@lowcountrytc.com. We may need to verify your identity before responding.

9. Third-party links and services

Our website may link to or embed third-party services (for example, Google Maps / Places). Those services have their own privacy practices. We are not responsible for the privacy practices of third parties outside our control.

10. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will be revised when changes are posted. Continued use of the site after an update means you acknowledge the revised policy.

11. Contact us

For privacy questions or requests, contact Lowcountry Tables & Chairs at hello@lowcountrytc.com. We are based in Charleston, South Carolina.